GENERAL CONDITIONS OF SALE
Subject matter
These General Terms and Conditions of Sale have as their object the regulation of the purchase of Products and Services, made at a distance, via computer network, from the Site orablulab.it
Owner of the Site is ORABLULAB cooperative society with registered office in Via Vescovo Cossu, 3 , 09073 CUGLIERI (OR) registered in the Register of Companies of Oristano, Tax Code 01272110956, and VAT No. 01272110956, R.E.A. of ORISTANO OR-361166
Applications of these Terms of Use
These terms of use along with our privacy policy (page labeled “Privacy Policy”) and cookie policy (page labeled “Cookie Policy”) apply to all use of the Web Site. Users of the Web Site may use it only on the condition that they have read and understood the Privacy Policy, Cookie Policy, and agree to the Terms of Use. Any further use of the Website or any part of it by a User will result in acceptance of the Terms of Use, Privacy Policy and Cookie Policy and, therefore, acceptance to be bound by them.
OraBluLab is available to both consumers and businesses. For the purposes of these General Terms and Conditions, the following terms are defined as:
a) “Consumer” means a natural person who has entered into contracts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out (art. 3, lett. a Legislative Decree 2005 n. 206 “Consumer Code”);
b) “Enterprise” means a natural person or legal entity that has entered into contracts as part of its entrepreneurial economic activity (art. 2802 C.C.)
Acceptance of the General Terms and Conditions
All purchases of Products made through the Site by users who access it (hereinafter, the Customers) are governed by these General Terms and Conditions as well as by the Italian Consumer Code (Legislative Decree no. 206/2005), section II Distance Contracts (art. 50 – 67) and by the Italian regulations on electronic commerce (Legislative Decree no. 70/2003).
With the conclusion of the Purchase Contracts, according to procedure, the Customer accepts and undertakes to observe these General Terms and Conditions.
The Customer, therefore, is obliged to read carefully, before making any purchase transaction, these General Conditions that OraBluLab also makes available to him in order to allow him to reproduce and store them in compliance with the provisions of Art. 12, 3rd paragraph of Leg. 70/2003.
ORABLULAB cooperative society may change the contents of the General Conditions at any time and without prior notice. The General Terms and Conditions published on the Site at the time the Customer submits the purchase order itself will apply to each individual Purchase Agreement.
Products
www.orablulab.it is a telematics site for the sale of workshops, courses, workshops, events, souvenir items, photographs, and prints (hereinafter, “Products”).
All Products offered are detailed on the Site, within their respective sections, separated by Product categories.
Conditions of sale of workshops
Request information or book this experience
It is possible to make reservations through the form. For special requests you can write to: orablulab@gmail.com
If you would like to talk to us instead: Tel + 39 370 145 45 85
We offer two payment methods via Paypal or Credit Card
In case of cancellation, the workshop is refunded. If the date is postponed, the participant can choose to confirm the reservation or cancel, in the latter case the fee is refunded.
Once booked, you will receive a confirmation email with the invoice
In due course you will be contacted by email with all relevant information about the course: IF CONFIRMED, meeting times, possible arrival arrangements at the meeting point.
Confirmation of the course is announced once the minimum number of participants has been reached. Weather confirmation three days before release.
To participate in our courses, you must have a camera or smartphone
In case of cancellation due to weather/safety reasons or others by our organization:
will be refunded in full. There is no reimbursement for any food/accommodation/transportation booked by the participant outside our program.
In case of cancellation by the participant:
Within 30 days from the date of the course, he/she is fully refunded
Within 15 days from the date of the course, 50% of the price will be withheld
Beyond 3 days, the full fee will be withheld. (The participant may take out a medical/cancellation policy upon request.)
REGISTRATION FOR COURSES AND WORKSHOPS
Online registration must be done with the registration form completed in its entirety by the Client
Our landscape photography/creative workshops take place in all weather conditions and there is no guarantee for specific weather conditions. We will get the best out of all possible weather conditions and during the workshop participants will receive all possible knowledge
There will be no refund if the client does not like the location, weather, hotel booked, food.
OraBluLab and any other workshop leaders have no responsibility for any accidents that may happen to the client during the workshop or photography tour. The client books the workshop/tour at his or her own risk and is responsible for his or her own accident insurance and has his or her own liability.
OraBluLab and any other workshop/tour leaders are not hiking guides but only landscape photography teachers, artists, coaches ; therefore, the workshop takes place only at the location(s) described and promoted. Each of the clients will reach the location(s) on their own, at their own risk, and OraBluLab will not be responsible for any accidents that may occur on the way to the workshop/tour location (trail, road…).
The visual representation of the Products on the Site, where available, has indicative value and normally corresponds to the photographic image of the Products themselves and has the sole purpose of presenting them for sale, without any guarantee or commitment, on the part ofOrablulab , about the exact correspondence of the image depicted on the Site with the actual Product; and this, with particular regard to its actual dimensions and/or the chromatic aspects of the Products and/or packaging.
In the event of any difference between the image and the written product sheet, the description in the product sheet shall always prevail.
Purchase procedure
The Customer may purchase the Products in the electronic catalog, detailed on the Site within the respective sections by product category, as described in the relevant information sheets contained on the Site, respecting the technical access procedures illustrated therein.
For the purchase of the Products, the Customer must proceed to register on the Site by entering his/her personal details, following the instructions provided by the registration program, and must fill in and send to Orablulab the order form in electronic format available on the site, following the instructions therein. Purchase orders must be exactly filled out in every part. In the event that the Customer does not wish to register on the Site, he will in any case be able to conclude the purchase procedure, but he will not be able to check the status of his orders and take advantage of discounts and promotions.
The Customer will have to insert the selected Products in the appropriate “Shopping Cart” and, after having chosen the courier and viewed and accepted the contribution for delivery costs, he will be able to proceed with the purchase.
If the Customer needs to modify the purchase order or to change some of the data contained therein, he will have to follow the appropriate modification procedure contained on the Site. In particular, the Customer will have the right to change the quantity of the Products he intends to purchase, adding or deleting one or more Products from the Shopping Cart.
Once this operation has been completed, the Customer will display a screen containing the summary of the purchase order, including delivery costs, with a request for further confirmation of the purchase procedure.
After the summary has been displayed, the Customer will have to select the desired type of payment, credit card or PayPal and send the order by clicking on the appropriate button.
Conclusion of the Contract
The publication of the Products displayed on the Website constitutes an invitation addressed to the Customer to formulate a contractual proposal for purchase. The order sent by the Customer has the value of a contractual proposal and implies full knowledge and full acceptance of these General Conditions.
Each Purchase Contract entered into between Orablulab and the Customer shall be deemed concluded with the sending by Orablulab of the acceptance of the order to the Customer’s e-mail address. This confirmation message will indicate an “Order Number,” to be used in any subsequent communication with Orablulab. The message will repropose, in addition to the information required by law, all the data entered by the Customer, who undertakes to verify their correctness and promptly communicate any corrections. Possible additional expenses determined by errors in the data not reported in a timely manner will be borne exclusively by the Customer.
Each order can be viewed by the Customer on the Site, in his/her personal area, if he/she is registered, or by contacting Orablulab Customer Service, immediately after the order has been placed
Occasional unavailability of the Products offered may occur, in which case, if the Products chosen by the Customer are, in whole or in part, unavailable, the order will be sent with the available products after sending notice to the Customer about the unavailable products.
Orablulab has the right to accept or not, at its own discretion, the order sent by the Customer, without the latter being able to make claims or rights of any kind, for any reason whatsoever, including compensation, in case of non-acceptance of the order.
In particular, Orablulab reserves the right not to accept purchase proposals and cancel orders that do not give sufficient guarantees of solvency or if – even after comparison with the circuit that handles credit card payments – anomalies are found in the transactions and means of payment used by the Customer.
The Customer may at any time verify the content of the purchase contracts concluded by accessing his or her personal area of the Site, if he or she is registered, or by contacting Orablulab Customer Service. This data will be available for a period equal to 12 months after delivery of the Products.
Product Prices
All Product prices are clearly stated on the Site and are inclusive of VAT. Delivery charges are properly highlighted at the time of ordering. The cost of each shipment may vary depending on the delivery and payment method as well as the destination and total amount of the order.
Insurance
The price of the Service published on the Platform does not include insurance costs except where explicitly stated in the Service tab.
Invoicing and Methods of Payment
Orablulab will issue a receipt or invoice for the purchased Products when the Products are delivered to the courier for shipment, sending it by e-mail to the Customer. The information provided by the Customer is the basis for issuing the receipt or invoice. No data changes will be possible after the receipt or invoice itself is issued.
Payment for purchased Products is made by credit card or PayPal according to the methods specified below:
CREDIT CARDS ONLINE
The credit cards accepted are: Visa, Mastercard
All data are transferred in encrypted form by means of an SSL certificate and are therefore not intercepted by external parties.
In addition, data entry takes place directly on the Bank’s Site, thus ensuring maximum security.
The amount of the order is not charged immediately to the card, but at a later stage, within the limits authorized by the Customer.
When entering the order on the Orablulab Site, only an authorization of payment for the amount indicated is requested
Authorization does not imply charging money but simply a reservation of the relevant amount.
PAYPAL
PayPal, an eBay group company, is a fast and secure payment system.
Once the order has been completed and the PayPal method has been chosen as the payment method, the buyer will be redirected to the PayPal Site, where they can access their account by entering their personal e-mail address and password.
After registration, it is possible to proceed with payments via PayPal without having to re-enter data, even for subsequent purchases.
Choosing to pay with PayPal the amount is charged directly to the credit card (Visa, Visa Electron, Mastercard) or prepaid card (PostePay) assigned. PayPal protects the buyer’s information as no financial information is passed on.
A confirmation e-mail will be sent from PayPal with each transaction performed by this method.
When placing the order on the Website, an authorization request will simply be made to check the availability on the Customer’s PayPal account, without any charge.
If the order is cancelled, the amount is refunded to the Customer’s PayPal account.
BANK TRANSFER
The Customer may pay by Bank Transfer to be made to the bank account indicated
In order to reduce the time required to verify the payment and subsequent delivery of the order, the Customer will have the opportunity to communicate to OraBluLab CRO code (Transaction Reference Code) by e-mail to orablulab@gmail.com
The bank details on which to make the transfer are:
Method and cost of delivery
Orablulab undertakes to deliver the goods without undue delay and in any case not later than thirty days after the conclusion of the contract. Delivery of the Products will be made by courier, and the time will vary depending on the destination. However, the terms indicated at the time of the purchase order are indicative
Orablulab delivers to all the countries indicated on the Site and delivery will take place without appointment.
No liability, for any reason whatsoever, may be charged by the Customer to Orablulab in case of delay in the processing of the order or delivery of the Products covered by the Purchase Agreements.
The Products ordered will be sent to the postal address specified by the Customer. Upon delivery of the Products by Orablulab to the courier in charge, an e-mail confirming the shipment will be sent to the Customer.
Deliveries will be made from Monday to Friday, during normal office hours, excluding national holidays in the manner specified by the courier chosen by the Customer. Delivery is considered completed when the Product is made available to the Customer at the address specified in the order form. In the event of non-delivery due to the absence of the recipient at the specified address, the courier will send a warning email and attempt a new delivery in the manner they have prearranged.
In the event of inability to make the new delivery due to the absence of the recipient, Customer Service will attempt to contact the Customer to schedule a further delivery. In the event that Customer Service fails to contact the Customer for the next 10 days or in the event of further impossibility of delivery due to the absence of the addressee, the Products covered by the order will be redelivered to OraBluLab After 30 (thirty) days from the date on which the Products covered by the order have been returned to Ora BluLab due to impossibility of delivery, the contract will be considered terminated and the purchase order cancelled pursuant to art. 1456 c.c. OraBluLab will proceed to refund the amount paid by the Customer net of the cost of returning the Products and the cost of storing them at the branch of the courier appointed for the delivery.
The termination of the contract and the amount of the refund will be communicated by e-mail. The refund amount will be credited to the means of payment used by the Customer for the purchase. In the event that, before the expiration of thirty days, the Customer requests to receive the purchased Products again, OraBluLab Ltd. will proceed with the new delivery upon charging, in addition to the costs of the same, the costs of returning the Products to OraBluLab and the costs of storage.
Upon delivery of the Products by the courier contracted by OraBluLab, the Customer is required to scrupulously check:
a) That the anti-abrasion label is intact and the packaging is not damaged or otherwise altered.
(b) That the number of pieces being delivered corresponds to what is indicated in the transport document.
Any damage to the anti-abrasion label, packaging and Products or the mismatch of the number of pieces/packages or indications must be immediately contested by the Customer, who may contact OraBluLab through Customer Service specifying the order for which such mishaps occurred.
Cases of force majeure, unavailability of means of transportation, as well as unforeseeable or unavoidable events that cause a delay in deliveries or make deliveries difficult or impossible or cause a significant increase in the cost of delivery borne by OraBluLab l, shall entitle it to split, postpone or cancel, in whole or in part, the scheduled delivery or terminate the Purchase Agreement. In such cases, it will be the responsibility of OraBluLab to provide timely and adequate communication of its determinations to the e-mail address provided by the Customer and the latter will be entitled to the refund of any price already paid, excluding any further claim, for any reason whatsoever, against OraBluLab
Discount Coupons – Promotions
Any discount vouchers or promotional codes may be entered when the Customer fills out the purchase order. The system will update the total amount of the order net of the value of the voucher.
The discount voucher may be combined with other commercial initiatives only in cases where it will be expressly indicated.
Right of withdrawal and its effects
The Customer has the right to withdraw from the contract, without giving reasons, within 14 days (withdrawal period).
The withdrawal period expires (i) after 14 days from the day the Customer or a third party, other than the carrier and designated by the carrier, acquires physical possession of the goods, or (ii) in the case of a contract for multiple goods ordered in one order and delivered separately, from the day on which the Customer or a third party other than the carrier and designated by the carrier acquires physical possession of the last good.
Cancellation
Cancellation and postponement are free of charge within 15 days of the workshop date
For requests after this deadline and in case of a no-show, there is instead a penalty of 100 percent of the cost of the experience.
Example: if your excursion date is June 20, you can cancel or change your reservation by June 16.
The Client may cancel participation in “workshop” creative vacation or creative experience or request replacement with another vacation, without being required to pay any penalty, by email communication to orablulab@gmail.com at least 30 working days in advance or within the terms specified in the registration form if different.
In case of cancellation, by which is meant the total or partial cancellation of the purchased Services, the following penalties will be applied (depending on the date of cancellation):
up to 15 days prior to the delivery of the Package, 50% of the Purchase Price;
from fifteen to three days prior to the delivery of the Package, 100 % of the Purchase Price
If the customer withdraws from the contract after the above deadlines (i.e. two or one day prior to the delivery of the Package), he/she will not be entitled to a refund of the amounts paid.
In the event of unavoidable and extraordinary circumstances (earthquakes, natural disasters, acts of terrorism) occurring at the place of destination or in its immediate vicinity and substantially affecting the performance of the workshop or the transportation of passengers to the destination, the customer has the right to withdraw from the contract, prior to the commencement of, without paying withdrawal fees, and to a full refund of payments made, but is not entitled to further compensation.
In order to exercise the right of withdrawal, the Client must inform OraBluLab cooperative society (Orablulab, Via vescovo Cossu 3, 09073 CUGLIERI) of its decision to withdraw from the contract by an explicit statement, by e-mail.
orablulab@gmail.com
To comply with the withdrawal period, it is sufficient for the Customer to send the notice regarding the exercise of the right of withdrawal before the expiration of the withdrawal period.
If the Customer withdraws from this contract, all payments it has made to OraBluLab , including delivery costs (with the exception of additional costs arising from any choice of a type of delivery other than the least expensive type of standard delivery offered), will be refunded without undue delay and in any event no later than 14 days from the day on which it is informed of the decision to withdraw from this contract. Said refunds will be made using the same means of payment used by the Customer for the initial transaction, unless expressly agreed otherwise; in any case, the Customer shall not incur any costs as a consequence of such a refund. Refunds may be suspended until receipt of the goods or until the consumer demonstrates that he or she has returned the goods, whichever is earlier.
10.6. The Customer shall return the goods or deliver them to OraBluLab , at without undue delay and in any case within 14 days from the day on which he communicated his withdrawal from this contract. The deadline is met if the Customer returns the goods before the expiration of the 14-day period. The direct costs of returning the goods will be borne by the Customer. The Customer is only liable for the decrease in the value of the goods resulting from handling the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
The Customer may not in any case exercise the right of withdrawal in the case of sealed goods that are not suitable to be returned for hygienic reasons or reasons related to health protection and have been opened after delivery.
Non-conformity of products and defective products
Products offered on the Site comply with national and EU legislation. The images and colors of the Products posted on the Site may differ from the actual ones due to the local settings of the systems and/or tools used to display them.
In case of lack of conformity of the purchased Products with respect to the description published on the Site and in case of a faulty or defective Product, the Customer has the right to an immediate refund of the non-conforming good, after sending through the form present within the Customer Service section photographs evidencing the damage or non-conformity of the Product.
This will be followed by communication from the staff of OraBluLab indicating the method of reimbursement, which could take place, at the discretion of the Customer, even through coupons on the next purchase greater than the value of the goods to be reimbursed, excluding any further responsibility of OraBluLab , for any reason.
In any case, the provisions on the legal guarantee of conformity of goods, provided for by the Italian Consumer Code (Legislative Decree 206/2005, Part IV, Artt.102-135)
Processing of personal data
Customers’ data are processed by OraBluLab in accordance with the provisions of current legislation on the protection of personal data, as specified in the information present in the section specifically dedicated, called “Privacy Policy”.
Communications and Complaints
All communications or complaints, if any, by the Customer against OraBluLab with respect to the Purchase Contracts, must be communicated through the appropriate contact forms present within the Reserved Area.
Online dispute resolution for consumers
Consumers residing in Europe should be aware that the European Commission has established an online platform that provides an alternative dispute resolution tool. This instrument can be used by the European consumer to non-judicially resolve any dispute relating to and/or arising from contracts for the sale of goods and services entered into online. Accordingly, a European consumer, can use this platform for the resolution of any dispute arising from the online contract concluded in this website. The platform is available at the following link (http://ec.europa.eu/consumers/odr/).
Intellectual property rights
All trademarks (registered and unregistered), as well as any and all works of genius, distinctive sign or name, image, photograph, written or graphic text and more generally any other intangible asset protected by laws and international conventions on intellectual property and industrial property, reproduced on the Site remain the exclusive property of OraBluLab and / or its licensors, without that from access to the Site and / or the conclusion of the Purchase Agreements derive to the Customer any right on them. Any use, even partial, of the same is prohibited without the prior written authorization of OraBluLbab, in whose favor are reserved, exclusively, all related rights.
Applicable Law and Jurisdiction
The law governing the Terms of Use is Italian law. They were written in Italian. The official version that is authentic is the one in the Italian language.
Any dispute that may arise on the application and/or interpretation of these Terms of Use will be devolved to the exclusive jurisdiction of the Court of Oristano
These General Terms and Conditions and any and all contracts entered into with Customers are governed by Italian law, without prejudice to the application of Community legislation and international treaties, when applicable, as well as national consumer protection legislation.
Any dispute relating to the interpretation, execution, validity or effectiveness of these General Terms and Conditions and any and all contracts entered into with Customers shall be subject to the exclusive jurisdiction of the Court of Oristano